Associate Business Performance Analyst – Contact Intelligence

Dominion Energy is recruiting for Associate Business Performance Analyst – Contact Intelligence in RICHMOND, VA, US.

About this vacancy

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance. 

 
Job Summary

The Contact Intelligence Team is seeking a curious, motivated, and analytical Associate Business Performance Analyst to join Customer Contact Operations. This role is ideal for someone who enjoys learning, solving problems, working with data, and collaborating with others to improve the customer and employee experience.

This role will support workforce and vendor management, operational performance, technology readiness, data analysis and reporting, and continuous improvement. This individual will learn to analyze operational data, identify trends and potential risks, support day-to-day contact center operations, and work alongside experienced analysts and business partners to turn insights into…

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